Dan Gingiss

Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe. As a Certified Speaking Professional (CSP), which fewer than 700 speakers worldwide have achieved, his speaking engagements are enriched by real-world examples, actionable strategies, and a whole lot of fun! Believing that a remarkable customer experience is the best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover Card, and Humana. At Discover, he led the team that won the company’s first-ever J.D. Power Award for Customer Satisfaction. Dan’s proprietary WISE framework (Witty, Immersive, Shareable, Extraordinary) helps organizations of all sizes create remarkable customer experiences at scale – without spending money or depending on technology. His framework works for customers, clients, members, patients, guests… even employees. Dan teaches that everyone – regardless of title or job description – is in the customer experience business. Dan is the author of three books: Winning at Social Customer Care; The Experience Maker, which was ranked by Book Authority as one of the top customer experience books all-time; and his latest, Becoming The Experience Maker: Turn Everyday Interactions Into Remarkable Customer Experiences. He is also a frequent Forbes contributor, writes a regular blog, and co-hosted the award-winning Experience This! podcast. Dan has been named as one of the top 30 customer experience experts in the world multiple years running by Global Gurus, and on many other global lists of keynote speakers, thought leaders, and influencers. He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing and operations from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, a lover of rescue pets, and he once delivered a pizza to Michael Jordan.